Kosas is committed to providing you with the ultimate experience. We handle returns on a case-by-case basis, and it is our goal to do our best to make you happy.

We do our best to accommodate most returns, but we can't accept returns on gift sets and some limited edition items. Any final purchase items will be marked accordingly.

We want you to love your Kosas purchase, and if for whatever reason you don’t, please email us within 30 days of receiving your order at We have a customer service team dedicated to assisting you with your return. Your order number will help us locate your purchase quickly. If you don't have your order number, we may ask for more information to better assist with your request.

If you are looking for a product sample, we are currently out of stock. For personalized product recommendations, please email us at Or, feel free to visit a retail location near you to sample Kosas in-person.