Shipping + Returns
All orders are processed within 2-3 business days from the date of purchase. You will receive an email notification once your order has shipped.
Domestic orders under 1lb will arrive via USPS First Class. Domestic orders exceeding 1 lb will be defaulted to Fedex Home Delivery. Please allow 2-4 weeks for shipments to Alaska, Hawaii, or Puerto Rico.
International orders will arrive via DHL Worldwide Express.
Shipping times may vary, but rest assured we are working our hardest to ensure you receive your order as quickly as possible.
We currently ship to all 50 U.S. States and territories as well as internationally to most countries, with the exception of Australia, New Zealand, Spain, and Russia. For customers in Australia, please shop through our retail partner, Mecca!
What is your online return/exchange policy?
We want you to love your Kosas purchase. If you’re not satisfied, we would be happy to provide a refund or an exchange for any full size products ordered from kosas.com within 30 days of purchase. Simply email your order number, name, and reason for return to us at firstname.lastname@example.org. If you don’t have your order number, we may ask for more information to better assist with your request. Do note all samples are considered final sale and are not elligble for return or exchange. Any final sale items will be marked accordingly. Your refund will be credited to the original form of payment within 10 business days of processing. We monitor returns and reserve the right to refuse service to anyone that may misuse or abuse the policy.
Will you accept returns or exchanges purchased from one of your retail partners?
If you purchased a Kosas product from one of our retail partners and are unhappy for any reason, please contact the retailer directly as we are unable to issue refunds or exchanges for orders purchased outside of kosas.com