Frequently Asked Questions
How much site credit do I earn?
You'll receive site credit for every dollar you spend on samples. For example, if you spend $5, you get $5 site credit to use on a future purchase. Super easy, nothin' to lose.
Are samples final sale?
Yes, all samples are considered final sale and are not eligible for return or exchange.
Is there a limit to the number of samples I can order?
There is no limit to the number of samples you can order across our product line, but only 1 sample per product can be added to your cart.
When will my site credit be available to use?
After purchasing your samples, your site credit will be automatically added to your account. If you checked out as a guest simply create an account on Kosas.com with the email address used to purchase your samples. From there, you can access your site credit at checkout.
How do I apply my site credit?
At checkout you will see your site credit balance and an option to apply your site credit to your order. Just make sure you are logged into your Kosas account!
I don't have a Kosas account, how can I apply my site credit?
Create an account on Kosas.com with the email address used to purchase your samples. From there, you can access your site credit at checkout.
What if I need advice on my new samples?
We are here to help you find your perfect products and answer any q's. Reach out to us via email at email@example.com, or DM us @Kosas.
*Please note all samples are considered final sale and are not eligible for return or exchange. Only 1 sample card per product is allowed for every order. For full details, please see www.kosas.com/pages/terms-of-service